Company
History
From a single office in Bali to a four-branch national network — our story is one of resilience, purposeful growth, and a commitment to logistics done right.
Built in Bali.
Built for the World.
PT Jalak Kargo Logistik was established in 2019 in Bali, Indonesia, with a clear and unwavering mission: to deliver logistics services that are reliable, transparent, and genuinely built around the client's needs. At a time when freight forwarding in Indonesia was often opaque and difficult to navigate, we saw an opportunity to do it better.
Starting from Bali, we developed deep operational expertise in international freight forwarding, customs brokerage, cargo handling, and end-to-end supply chain coordination for both domestic and cross-border shipments. Every early client — every parcel, every container — shaped the processes and culture that define us today.
We are not the largest freight company in Indonesia. We are the one that picks up the phone at 11pm, chases down a lost container on a Saturday, and tells you the truth when things go wrong. That reputation is what has driven every chapter of our growth.
Five Years of
Growth & Resilience
Our Humble
Beginnings
PT Jalak Kargo Logistik was founded in Bali by a small, passionate team who believed Indonesian logistics could be done with more transparency and more care. Operating from a single office near Ngurah Rai International Airport, we began handling air and sea freight for a handful of trusted clients — mostly international shippers and local exporters who needed someone reliable in Bali.
Our first year was defined by learning and proving. We invested in customs licensing, built relationships with port authorities at Benoa Port, and earned our first long-term client accounts through nothing more than consistent execution and honest communication.
Resilience Through
Adversity
The COVID-19 pandemic struck just as we were gaining momentum. Global supply chains collapsed, flight corridors closed, and demand for shipping became both unpredictable and urgent at the same time. For a young company, the pressure was immense.
Rather than retract, we adapted. We restructured our routing around the few remaining operational air corridors, shifted focus to essential cargo — medical supplies, food commodities, and humanitarian freight — and leaned hard on our port relationships to maintain sea freight continuity when others couldn't. Not a single committed shipment was abandoned.
The pandemic didn't break us. It showed us — and our clients — exactly what we were made of.
Regional Expansion
Across Java
By 2023, our Bali client base had grown to include businesses across Java who were routing their shipments through us — a clear signal that the market wanted us closer. We answered by opening two new branches simultaneously: Semarang, positioned at Tanjung Emas port for Central Java's textile and manufacturing exporters, and Yogyakarta, serving the region's rich artisan economy and SME export community.
Both branches were built from the ground up with the same operating standards as Bali HQ. Local team members were recruited and trained directly by our Bali leadership — ensuring that a client calling Semarang or Jogja received exactly the same quality and urgency they would get calling our head office.
Jakarta Branch
Established
Our 2024 move into Jakarta was the most strategically deliberate chapter in our history. Jakarta is not just Indonesia's capital — it is the country's primary logistics nerve center, home to Tanjung Priok (the nation's largest and busiest container port) and Soekarno-Hatta International Airport, through which the majority of Indonesia's international trade flows.
Establishing a fully independent Jakarta branch placed us directly inside this ecosystem — enabling faster response times for importers, exporters, and multinational clients, and strengthening our capacity to handle government procurement logistics, FMCG distribution, and high-value corporate freight across the Jabodetabek region and beyond.
With Jakarta now operational, PT Jalak Kargo Logistik covers the full spine of Indonesian commerce — from Bali across Java to the capital — with a unified standard of service at every stop.
Every Step That Brought
Us Here
PT Jalak Kargo Logistik incorporated and operational, with customs licensing secured at Bali's Benoa Port and Ngurah Rai Airport.
Our first full FCL ocean freight shipment from Benoa Port to Australia — the beginning of our international freight track record.
During the height of the pandemic, we maintained 100% shipment commitment — rerouting cargo through alternative corridors without a single abandoned order.
Expanded our operational focus to include medical supplies, humanitarian aid, and food commodity freight — building expertise that remains a core competency today.
As global trade reopened, we experienced our fastest period of client growth — onboarding international partners across Australia, the US, Europe, and Southeast Asia.
Our first Java expansion — a full branch at Tanjung Emas Port serving Central Java's textile, garment, and manufacturing exporters.
Second Java branch established, specialising in artisan exports, batik, furniture, and SME logistics for the Yogyakarta Special Region.
Full operational branch in Jakarta — giving Jalak Kargo direct presence at Tanjung Priok and Soekarno-Hatta for corporate, government, and FMCG clients.
Bali, Yogyakarta, Semarang, Jakarta — a unified national network operating under a single quality standard and commitment to every client, every shipment.
The Principles We Were
Founded On — Still Here
Years and branches have come and gone. These have not.
We founded this company because freight in Indonesia was often a black box. From day one, we have committed to telling clients exactly what is happening, when it is happening, and why — even when the news is bad.
Cargo doesn't stop moving at 5pm. Neither do we. Our Bali HQ operates an emergency line around the clock because we know that the most critical calls always come at inconvenient hours.
When COVID closed routes and disrupted supply chains globally, we did not cancel a single committed shipment. We rerouted, we adapted, we absorbed the cost — because a commitment is a commitment, regardless of the circumstances.
We did not open four branches in year one. Each expansion came after we had proven our model in the previous location — ensuring that growth never diluted the quality of service our existing clients had come to rely on.
Our oldest clients are still our clients. That is not an accident — it is the result of consistently choosing the long-term relationship over the short-term margin whenever the two come into conflict.
Every branch is staffed by people who know their city — its ports, its customs officers, its freight rhythms. Combined with our international network, that local knowledge is the core of what makes Jalak Kargo work.
The Next Chapter
Is Already Moving
Five years in, four branches strong. But our story is far from complete. We are actively building the infrastructure, partnerships, and team capabilities to serve more clients, more routes, and more industries across Indonesia and internationally.
Whether you are shipping your first container or managing a complex supply chain — we want to be the logistics company you are still working with a decade from now.