Çelebi Aviation, a global leader in ground handling and cargo services, has begun cargo operations at a new terminal in Kualanamu International Airport (KNO), North Sumatra. Having expanded its presence in Indonesia since entering the market with ground handling services in 2024, it is now set to open up its operations further with the launch of its cargo services.
The 8,000 m² terminal, which handled 58,000 tons of cargo last year, is equipped for cold chain logistics and dangerous goods, and will be developed further to enhance regulatory compliance and service standards. Services include handling of perishables, pharmaceuticals, e-commerce, live animals, and transit cargo, with technology such as real-time tracking, AI-supported customer service, and biometric security.
The terminal will support airlines including Garuda Indonesia, Citilink, Lion Air Group, Singapore Airlines, Malaysia Airlines, Saudia, AirAsia Group, and Susi Air. Operations will be led mainly by local staff, with international support during the initial phase.
Located in Medan, North Sumatra, Kualanamu International Airport serves as a vital logistics hub for the export of fisheries, agriculture, and plantation-based products in the Sumatra region and across Indonesia. It also supports the fast-growing regional economy and acts as a strategic bridge between Indonesia and key markets such as Singapore and Malaysia.
With over 65 years of experience, operating across 3 continents, 6 countries, and 70 stations worldwide, Çelebi Aviation is bringing its globally trusted service standards to Indonesia through the new cargo terminal. It aims to shape the region’s air cargo future through local partnerships and global standards.
Initially, operations at Kualanamu will be managed almost entirely by local talent, except for short-term international support. To ensure world-class service delivery and ongoing knowledge transfer, a comprehensive training and development program is being implemented.
Value-added services to be offered include road-feeder transportation solutions, accelerated import deliveries, express export acceptance, Envirotainer stock, pet transport assistance, and ULD repair services. These services are designed to set new benchmarks in both speed and customer-centricity. In line with its sustainability approach, the company will also prioritize eco-friendly practices such as paperless EDI processes and energy-efficient facility solutions.
Also see our recent related article: Indonesia’s Role in Regional Air Cargo Growth.
Talk to us at Jalak Kargo Logistik for professional advice about all your airfreight needs, including import, export and transhipment cargo.
